Richard Hay

Senior Content Producer,
Penton Technology

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well in what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on this site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed in the Microsoft MVP for Windows each year on January 1st for seven consecutive awards in the program.

I host the Observed Tech PODCAST which is a weekly look at all things tech with a decidedly Microsoft angle however, all subjects are discussed including security, social media, hardware, software and anything tech-ish!

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology.


Windows 10 Creators Update: Windows Defender Security Center and Antivirus 2
Microsoft's built in anti-virus software has a new interface as a Windows Store app in the Creators Update and consolidates many security related controls in one spot.
Microsoft Unveils a Self-Service Refund Feature for Some Windows Store Purchases
Microsoft debuted a new feature through their Xbox Insider Program that will allow users to initiate electronic refunds for certain Windows Store purchases through their Microsoft Account.
Microsoft Announces an Education Related Event in New York City for Early May
While details are thin right now, we at least know that this appears to be an education related announcement from Microsoft since the invitation graphic uses the #MicrosoftEDU hashtag.
Joe Belfiore Returns Publicly to Microsoft; Leading Windows Shell Team & Education Advocacy 3
After a nine month sabbatical, the return of Belfiore is being looked at hard to figure out where he may next impact efforts in the Windows and Devices Group.
Make It Official: The Windows 10 Creators Update Hits General Availability
The curtain is now officially lifted on the Creators Update as it begins its roll-out over Windows Update today for Windows 10 users worldwide.
No Fooling: Windows Vista Reaches End of Lifecycle Support on April 11, 2017 2
The operating system that was known by its codename of Longhorn was squeezed in between two of the companies most popular OS's. Windows Vista paid the price and never came close to the usage levels enjoyed by Windows XP and Windows 7.
Windows 10 Creators Update for Mobile Launches on 25 April 2017 to Limited Number of Devices 3
The lack of significant new hardware over the last couple of years for Microsoft's Mobile operating means devices are being dropped from official support with each subsequent feature update for Windows 10.
Windows 10 Creators Update: Turn Off Suggestions, Tips, and Ads Throughout the Operating System 2
Some call them useful for feature and app discovery, others call them ads pure and simple. Whichever side you are on these options in the Creators Update can be turned off if you prefer to not see any of them.
Redstone 3: Initial PC Build 16170 Released for Windows Insiders in Fast Ring
Microsoft surprised Windows Insiders as they released the first development branch build for Redstone 3 just two days after the availability of the Creators Update for Windows 10.
Windows 10 Creators Update: 10 Things To Do After Your Upgrade
Take advantage of some of the new features in the Windows 10 Creators Update after your upgrade is complete.
Fix for Logitech Brio Webcam Not Working After Upgrade to Windows 10 Creators Update 2
If you have upgraded to the Windows 10 Creators Update and found your Logitech Brio webcam not working this is now you fix it.
Windows 10 Creators Update: A Guide to Upgrading Using the Windows 10 Update Assistant 1
If you are ready to install the Windows 10 Creators Update you can use the Windows 10 Update Assistant to get this upgrade installed on your system
Windows 10 Creators Update: Step by Step to Upgrade Your System With the Media Creation Tool 1
Early access is now available for the Windows 10 Creators Update and you can upgrade or clean install your Windows 10 Anniversary Update PC using the Media Creation Tool.
Microsoft Shares Telemetry Data Details As Release of Creators Update Approaches 6
Microsoft continues the increased clarity when it comes to Windows 10 and privacy concerns. Now they are spelling out the exact data items that are collected in telemetry during system operation.
Get Your System Ready for Windows 10 Redstone 3 Testing
Since the Windows 10 Creators Update is almost here it is actually time to prepare your hardware for the start of testing on the next major update for Windows 10.


Windows 10 Creators Update: How To Remove the App List from the Start Menu
April 25, 2017

Thanks - there are a lot of customization options in Windows 10 for sure.

Windows 10 Creators Update: Use Reset PC or Fresh Start Options for Troublesome Systems
April 18, 2017

These options can be disabled by domain admins so that is likely the case here.

Windows 10 Mobile Users: Your Options for Getting Early Builds Are Narrowing
April 18, 2017

That BLU Win HD LTE was released two years ago this month - old device in the scheme of things :-)

As for 950/950 XL - they will hit the two year mark this fall. Will...

Joe Belfiore Returns Publicly to Microsoft; Leading Windows Shell Team & Education Advocacy
April 13, 2017

Both of your comments are on point for sure. I think we might learn more about all of this in a couple of weeks at the may event in NYC and for sure at Build 2017 in Seattle...

Windows 10 Creators Update for Mobile Launches on 25 April 2017 to Limited Number of Devices
April 10, 2017

I am sure that some of the devices that are not being supported do run Creators Update however, this is about official support for the update on those devices. Unfortunately...